Exchange policy

Thank you for shopping at Renew Apple Exclusive! We want to ensure your satisfaction with every purchase you make from us. Please review our exchange policy below:

1. Eligibility:
   • Only products purchased directly from Renew Apple Exclusive are eligible for exchange.
   • The product must be in its original condition, with all accessories, packaging, and documentation intact.
2. Time Frame:
   • Exchanges are accepted within 7 working days from the date of delivery.
3. Process:
   • To initiate an exchange, please contact our customer service team within the stipulated time frame.
   • Provide your order number, reason for exchange, and details of the product you wish to exchange.
   • Our customer service team will guide you through the exchange process and provide you with a Return Merchandise Authorization (RMA) number.
4. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the product received is damaged or defective.
   • It is recommended to use a trackable shipping service and ensure the product is adequately packaged to prevent damage during transit.
5. Inspection:
   • Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated above.
   • If the product passes inspection, we will proceed with the exchange process
6. Exchange Policy Options:You may exchange the product for another item of equal or lesser value, subject to availability.
7. Refunds:
   • Exchange transactions do not qualify for refunds. If you wish to return a product for a refund, please refer to our Return Policy.
8. Exceptions:
   • Certain products may not be eligible for exchange due to hygiene reasons or manufacturer restrictions. Please check the product description for any specific exchange restrictions.
9. Contact Us:
   • If you have any questions or concerns regarding our exchange policy, feel free to contact our customer service team. We are here to assist you.
10. If the desired item is of greater value, you will be required to pay the price difference.

Please note that our exchange policy is subject to change without prior notice. It is advisable to review the policy periodically for any updates or modifications. Thank you for choosing Renew Apple Exclusive for your shopping needs!