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Refund Policy

At Renew Apple Exclusive, we value our customers’ satisfaction and aim to provide a hassle-free shopping experience. Our Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website.

  1. Eligibility for Refunds:
    • Refunds are applicable only in the following circumstances: a. Product received is damaged, defective, or not as described. b. Product is returned within the specified return period in accordance with our Return Policy.
  2. Return Period:
    • Products must be returned within [X] days from the date of delivery to be eligible for a refund. Please refer to our Return Policy for further details.
  3. Refund Process:
    • To request a refund, please contact our customer service team at sales@imaccare.com and provide the following details: a. Order number b. Reason for refund c. Description of the issue or concern
    • Our customer service team will review your request and guide you through the refund process.
  4. Inspection:
    • Upon receiving the returned product, our team will inspect it to verify the eligibility for a refund.
    • If the product meets the criteria stated in our Refund Policy, we will proceed with the refund process.
  5. Refund Method:
    • Refunds will be issued using the original payment method used for the purchase.
    • Please allow [X] working days for the refund to be processed and reflected in your account.
  6. Return Shipping:
    • If the reason for the refund is due to a damaged, defective, or incorrect product, we will provide a prepaid shipping label for the return.
    • If the reason for the refund is not related to product issues, the customer will be responsible for the return shipping costs.
  7. Contact Information:
    • If you have any questions or concerns regarding our Refund Policy, please contact our customer service team at sales@imaccare.com. We are here to assist you with any inquiries you may have.
  8. Amendments:
    • We reserve the right to update or modify our Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

Thank you for choosing Renew Apple Exclusive. We are committed to providing excellent customer service and ensuring your satisfaction with every purchase. If you require any further assistance, please do not hesitate to contact us.

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