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Return Policy

At Renew Apple Exclusive, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process. Please review our Return Policy below:

  1. Eligibility:
    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
    • Returns are accepted within [X] days from the date of delivery.
  2. Return Process:
    • To initiate a return, please contact our customer service team at sales@imaccare.com and provide the following details: a. Order number b. Reason for return c. Description of the issue or concern
    • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product.
    • It is recommended to use a trackable shipping service and ensure the product is adequately packaged to prevent damage during transit.
  4. Refund:
    • Once we receive the returned product and verify its eligibility, we will process a refund to the original payment method used for the purchase.
    • Please allow [X] working days for the refund to be reflected in your account.
  5. Exchange:
    • If you prefer to exchange the product for another item, please indicate this when contacting our customer service team. We will assist you with the exchange process, subject to product availability.
  6. Exceptions:
    • Certain products may not be eligible for return due to hygiene reasons or manufacturer restrictions. Please check the product description for any specific return restrictions.
  7. Damaged or Defective Products:
    • If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange for a replacement or refund as applicable, and assist you with the return process.
  8. Contact Us:
    • If you have any questions or concerns regarding our Return Policy, please contact our customer service team at sales@imaccare.com. We are here to assist you and address any inquiries you may have regarding returns and exchanges.

Thank you for choosing Renew Apple Exclusive. We are committed to providing excellent customer service and ensuring your satisfaction with every purchase

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